FAQ
Welcome to our FAQ page . Here you can find answers to some of the questions you may have. If you cannot find the answers you need, message us on Live Chat during office hours 8am - 4pm or send us a message from Contact Us page.
Account Registration
Are you strictly Trade only?
No, however we do operate under Trade/B2B terms and conditions which means we have a minimum order value of £150 + vat. Free delivery is available on orders over £500 + vat to mainland UK.
Most products are sold in outers which means they have a minimum order quantities (MOQ) and increment quantities.
Returns are accepted within 14 days however a 15% restocking charge is applied.
For more details please see our policy pages, links to those can be found in the footer.
Do you offer credit terms?
A: Yes. We will give 30 day terms to all Schools, Councils and some other state funded organisations with the provision of an official purchase order.
We also offer 30 day accounts to our regular customers subject to a credit check and receipt of a completed credit application form.
If you wish to be considered for a credit account please contact us on 01493 857363 and we will be happy to discuss your requirements.
What sort of checks do you do?
A: We will perform a company check and a credit search for a company requesting a credit account.
What is your company number?
A: Our Company Registration No is: 10367080
What is your VAT number?
A: Our VAT No is: GB 289108963
I am having trouble logging in, it won't accept my password.
A: You can request a password reset clicking the link on the login page, which will be sent to the registered email address. If this doesn’t arrive, the original email address entered may be incorrect. Please contact us for assistance.
Orders & Payments
How do I pay for my order?
A: We accept a wide range of payment methods or payment via Bank Transfer/BACS.
Bank Details
Sort code: 55-81-45
Account number: 11228989
Please reference the invoice number or sales order number when sending BACS payments.
Remittance advice can be emailed to sales@hollyinternational.co.uk
PLEASE NOTE that goods will not be reserved or shipped until payment has cleared.
Do you have a minimum order?
A: Yes. The minimum order amount must be £150 ex VAT before delivery costs are applied and AFTER any discounts are applied
Is there a minimum quantity per item?
A: Most products have a minimum order quantity (MOQ) and increment amounts which are clearly displayed on each product page.
What happens if I order an item which isn't in stock?
A: Stock levels are updated throughout the day so if it’s showing as in stock then it should be available. However occasionally stock errors can occur, if there is an issue with any item on your order will we contact you as soon as possible to discuss options or alternatives.
Can I add an item or change my order after I have placed it?
A: Not usually, as orders cannot be edited by customers after submission. Please contact us as soon as you can as we may be able to manually edit or cancel the order before it leaves us.
What are your delivery charges? Is there free carriage?
A: Please see our Delivery Information page for details
Can I collect my orders?
A: Yes, collection is possible. Please contact us in advance to arrange a time for this so we can ensure your order will be ready for you.
Products
Does Holly International have a showroom I can visit?
A: We are an online trade business which means we do not have a shop front or showroom.
This enables us to bring you products at the best prices possible.
However, If you do wish to pay us a visit, we are happy to receive you at our premises and show you some of our stock. If you do wish to visit us please contact us in advance to arrange this.
Can I return faulty items?
A: Please contact us. Faulty goods will either be replaced or credited. If we need to have the faulty goods returned to us, we will arrange and pay to have them collected.
I do not like an item I have purchased, can I return it?
A: Yes, goods must be returned to us within 14 days of delivery and must be in an ‘as new’ saleable condition.
Returned goods are subject to a B2B 15% restocking fee.
The buyer must pay return courier fees and the original delivery cost will not be refunded with the value of the returned goods.
Can I sell your products online?
A: Yes, you may sell our products online as long as you do not attempt to misrepresent them or relabel them as anything other than our goods, where branded.
Can I use your images?
A: Yes. Please ask us for originals and we will supply them. These may not be altered or misrepresented in any way other than resizing for your own use.
Do you offer exclusivity and bespoke items?
A: Not at this time.
Why Choose Us?
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CUSTOMER SUPPORT
Our customers are important to us and we pride ourselves in offering the best customer service and support we can.
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FREE DELIVERY
Free Standard delivery to most areas in UK Mainland on orders over £500 ex. VAT
Fast delivery also available. -
QUALITY PRODUCTS
At value prices! Selling mostly online means we keep our overheads low and pass the savings on to our customers.